Return Policy

In case you want to make a refund request for your shipment

Surely, you are able to make retrieving request to returns items as long as the shipment in good condition without any damage or defective and you can return your product through contact our toll free-number: 800683 / 0097143881990 (Ext: 201)

WhatsApp Number: 00971508990424

Email: cs@oudelite.com

That within 7 days, from the date of receipt the shipment.

When the client wants to return one product or more after receiving the order, customer should pay 17 AED for shipping cost and in case that items return to Oud Elite through a shipping company, will be add other 17 AED for shipping return and will deduct these amount from customer’s return money or to keep the amount of order in your balance in the store to use it in the next time.

Can I replace and exchanges my shipment?

Yes, you can exchange your shipment and that’s through contacting our customer service and if the product which is you want is available we will replacement but on condition that the product you want to be replaced should be in original case without any damage inside or outside and not open, and that should be within 7 days from you received the order.

I have received wrong product?

In the first, we apologize for this mistake and in this case, you can contact us through

Toll free-number: 800683 / 00971508990424 (Ext: 201)

What’sApp 00971508990424

Email: cs@oudelite.com

We will replace it for you and send the correct shipping or guide the client to the closest branch for him/her to replace the product.

After receiving the order we will inspect the products for replacement it or exchange and after checking the returned product from our specialists that product conforms to packing conditions.

What is the procedure in the case of complaint?

In the case of a complaint about the product, delayed receipt or any other problem, you can contact with customer service during businesses hours at 0097143881990 and they will open special ticket related to the problem details and be followed up within the next 48 working hours.

Working days and contact hours?

We can help you and communicate with you within office hours as follows:

Sunday – Thursday from 8:00 am until 6:00 pm

Is the perfume which is on sale at the Oud Elite website the same in branch?

We wish to emphasize here all of Oud Elite products both in the branches or on the shopping website supplied from the same factory, therefore, there is no difference between our perfumes from the branches or our perfumes from shopping store.

Note: In case there is product unavailable, the Oud Elite team will work hard to provide it to the client and if it fails we will communicate with the client to choose other product or cancel the request and refund money to the customer if it was paid.

Cancellation of the order:

Oud Elite reserves the right of cancellation of the order for any one of the following reasons:
1- Payment process unacceptable or declined.
2- If the address given from client was incorrect or contact information was incorrect or being unable to reach the client.
3- products are not available in this time.